Formats include instructor-led live or web-based classroom training, one-on-one sessions, general roll outs, focused topic workshops, hands-on experience and demonstrations.
Project Management
Project definition, planning, scheduling and maintenance from inception to final evaluation.
Courseware Development
Composition of material to be used during class including in-depth manuals, detailed outlines, class exercises and instructor notes.
Deskside Support
Response to immediate individual needs, customization assistance and troubleshooting.
Needs Analysis
Questionnaires and interviews designed to determine training requirements.
Curriculum Development
Design of training, including type and length of classes, based on needs analysis, prior experience and company requirements.
User Documentation
Descriptive information in manual and/or Quick Reference Guide format to be used as class review or for more in-depth learning. Can also be used during class.
Help Desk Support
Telephone support for employees and assistance for your in-house Help Desk.
"[The trainers] met our resistance with patience and our frustration with understanding."
- Baker, Donelson, Bearman, Caldwell & Berkowitz, PC
